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Refund Policy

Review the refund rules for consultations and wallet balances.

Due to the nature of digital consultation services, completed sessions and delivered services are generally non-refundable.

Refunds may be considered in the following situations:

  • The advisor fails to provide the scheduled service.
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  • A duplicate payment is made.
  • Technical issues prevent the session from taking place.
  • The purchased service is not delivered.
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Refund requests must be submitted within 7 days of the transaction. Approved refunds will be processed using the original payment method.

We reserve the right to review all refund requests and make the final decision based on the circumstances of each case.